The workspace
Filters, assignment, labels, and internal notes live in MekaDesk. On Telegram, it's just a normal conversation.
Why MekaDesk
Many admins answer from one shared dashboard — no shared passwords, no juggling phones, no “who has the account right now?”
Replies go out as your real account through the official Business API. Customers chat normally — they never see a bot.
Route each chat to the right teammate and keep the queue moving.
Photos, voice notes, videos and files render right in the thread.
Full history of who answered what — accountability without asking around.
Setup
From solo account to team help desk — in minutes.
Link your account through Telegram Business — securely, in a couple of clicks.
Add admins and sub-admins, each with exactly the right permissions.
Everyone works the same inbox in real time, right from the web.
Questions
No. Replies are delivered from your real Telegram account — no bot label, no forwarded-from header, nothing extra. Assignments, labels, and internal notes exist only inside MekaDesk.
Yes. MekaDesk connects through the official Telegram Business API — the mechanism Telegram built for linking business tools to an account. No unofficial clients, no shared passwords.
Conversation history lives in your workspace so your team always has context. Media is fetched from Telegram on demand rather than copied into third-party storage.
No. Only the connected account touches Telegram. Teammates sign in to MekaDesk with their own logins, each with their own role and permissions.
MekaDesk
Stop passing one phone around. Start answering together.
Get started free